Frequently Asked Questions
You've got questions? We’ve got answers. See below for some of the most commonly asked questions, and click to see our reply. Don’t see what you’re looking for? Just contact our friendly Customer Service team for world class service.
What We Pay
- What are my payment options?
- What do you pay for gold, silver and platinum?
- How long does it take to get my offer?
- How long does it take to get paid?
- Can I change my payment method?
What We Buy
- What do you buy?
- What kind of gold do you buy?
- Do you buy diamonds?
- Do you buy gemstones?
- Do you buy coins, bars or bullion?
- Do you buy dental gold?
- Do you buy silver?
Shipping and Insurance
- Do you provide shipping insurance?
- Do you provide additional insurance for high-value items?
- Can I send heavy or bulky items?
- Safe packing and shipping instructions?
- How long will it take to receive my kit in the mail?
- How long will it take for my items to be received once they are in the mail?
Start Selling
- What is an Appraisal Kit?
- How much does it cost?
- How long does it take?
- Are my items safe?
- How do I know if my item is gold, silver, or platinum?
Returns
- What happens if I want my items back?
- Do I have to pay for my items to be returned?
- What is your Satisfaction Guarantee?
- What is your Best Price Guarantee?
My Account
- What can I do within My Account?
- How do I access My Account?
- How do I reset my password?